FAQ

1. I am looking for the product that is not listed on your site, can you provide them?


A: If you are looking for a product we don't list on our site. Please contact krisjoanna798@gmail.com

with a picture, a serial number or the model number of the product. The more details given, it is easier

and quicker to locate the product in the factory.

2. How long will be the parcel arrived to your country?


We will choose EMS or DHL ship your order will be delivery in 7-10 workdays.

Well, due to unforeseen circumstances, the time will be last a little longer.

Please do not worry about it. And hope you can understand too.

3. How to track my order?

The tracking number and real shipping picture to you

(the email address you used when you made the order),

so you can check your order status any time.

And please remember to check your email frequent after you pay for the order,

because if we have any questions, we will email to you.

4. How do I can return the items to your company?


1>If there’s defect of goods .

We can give some compensation if you accept and if you want return we can accept it .

Please contact us before you do any return .Thanks for your help.

2>If the product quality no problem, we can’t to accept the return .

Such as the size is small for you, or when you received your order, you find you don’t like it etc...

5. How many payment methods do you accept?


We can received the payment through PayPal, Visa Card, Master Card, Western Union and Money Gram and Transferwise.

 

6. How long can I get the customized Product?


Because the product is customized, we must ask the manufacture to product it.

So usually it needs about 15-30 days to get the item from the factory.

We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.

7. Why do you charge my card more than your product price?


We only receive your order price. As we are from different country use the different currencies,

So the extra money may be charged by the bank as the bank fee. It is a fee for overseas transaction,

for the currency exchange rate fee. Hope you can understand. If you still have problem, please email to us.

8. How do you send my purchased items?


When we received your payment, we will deal with your order with 2-3days to insure the products quality.

If anything goes well, we will ship it out within 1 days.

9.How much does the shipping cost?

The price of shipping always depends on the country of delivery.

Please check the link for shipping costs. Generally we are free shipping.

 

 

 

 

 

 

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